Privacy Policy (Matter Partners Ltd)

Last updated: 18 May 2026

1. Who we are

Matter Partners Ltd (“we”, “us”, “our”) is the data controller responsible for your personal data.

Company details:

  • Registered name: Matter Partners Ltd

  • Company number: 13264699

  • Registered address: 86–90 Paul Street, London, England, EC2A 4NE

  • Email: hello@matterpartners.co.uk

We are committed to protecting your personal data and respecting your privacy.

2. What this policy covers

This policy explains how we collect, use, and protect personal data when you:

visit our website;

submit an enquiry via our contact forms;

communicate with us via email or other channels.

3. The personal data we collect

We collect only the personal data necessary to respond to enquiries and manage professional relationships.

This may include:

Contact and identity data:

  • Name

  • Job title

  • Company name

  • Email address

  • Phone number (if provided)

Enquiry data:

  • Information you submit via website forms

  • Correspondence with us (emails, messages)

Technical data (via website use):

  • IP address

  • Browser type and version

  • Pages visited and interaction data

4. How we collect your data

We collect personal data:

  • Directly from you when you complete a contact form or email us

  • Automatically when you use our website (via cookies and similar technologies)

5. How we use your data (lawful bases)

We process personal data in accordance with UK GDPR. The lawful bases we rely on are set out below.

1) Responding to enquiries

  • Purpose: To respond to your enquiry or request

  • Lawful basis: Legitimate interests (running our business and responding to enquiries)

2) Managing business relationships

  • Purpose: To maintain communication with prospective clients

  • Lawful basis: Legitimate interests (developing and managing client relationships)

3) Website operation and improvement

  • Purpose: To ensure the website functions correctly and to improve performance

  • Lawful basis: Consent (for non-essential cookies) and legitimate interests (for essential functionality)

We only process personal data where we have a valid lawful basis to do so and use it solely for the purposes described above.

6. Marketing

We do not operate large-scale marketing campaigns or mailing lists.

If we contact you in a business context, we will:

  • only send relevant professional communications;

  • ensure there is a clear way to opt out;

  • respect any request to stop communications immediately.

7. Cookies and website tracking

Our website (built using Squarespace and hosted via GoDaddy) uses cookies and similar technologies.

These may include:

  • Strictly necessary cookies (required for site functionality)

  • Analytics cookies (to understand site usage, where enabled)

Where required, we will obtain your consent before placing non-essential cookies.

You can manage cookie preferences via your browser settings or our site banner (if enabled).

8. Who we share your data with

We may share personal data with trusted third parties who support our business operations, including:

  • Website platform: Squarespace

  • Hosting provider: GoDaddy

  • CRM system: Salesforce

These providers process data on our behalf and are required to protect it appropriately.

We do not sell or rent your personal data.

9. International transfers

Some of our service providers (e.g. Salesforce, Squarespace, GoDaddy) may process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as:

UK-approved standard contractual clauses; or

transfers to countries deemed to provide adequate protection.

10. Data retention

We retain personal data only for as long as necessary.

Our standard approach is:

Enquiry data: up to 24 months after last contact

Business communications: up to 3 years where relevant to ongoing relationships

CRM records: retained while actively relevant, then reviewed and deleted

If no longer required, data is securely deleted or anonymised.

11. Your rights

Under UK data protection law, you have the right to:

  • access your personal data;

  • have inaccurate data corrected;

  • request deletion of your data (in certain circumstances);

  • restrict or object to processing;

  • request transfer of your data;

  • object to direct marketing at any time.

To exercise your rights, contact us at: hello@matterpartners.co.uk

12. Complaints

If you are not satisfied with how we handle your data, you can contact us first.

You also have the right to lodge a complaint with the UK regulator:

Information Commissioner’s Office (ICO)
https://ico.org.uk/

13. Data security

We implement appropriate technical and organisational measures to protect personal data, including secure systems and controlled access.

14. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with the updated date.